On the other hand, I thoroughly enjoy the interconnectedness of the internet and all it offers, especially for research, communication, e-commerce, entertainment and general data delivery. If Adobe were to just simply drop all boxes and discs and deliver online (as Apple now does), I don't think the customer blowback would be nearly as bad as we are seeing it. Then they'd be dealing with a small percentage of customer inconvenience, not (whether it's true or not) the perception of outright fleecing.