Is B&H Photo & Video reputable?

As an aside to this, when I visited the B&H store a couple of years ago the gentleman behind the counter was more than willing to let me play with the lenses, cameras, flashes and shoot the breeze with me. We had a nice long chat about in body vs. lens based image stabilization. If nothing else, B&H appear to have hired good people who are willing to spend some time with the average guy with a couple hundred dollars in his pocket.

I'm going back to NY this fall... B&H is on my list of places to visit... and I already have a list of things I want to buy.

A couple more B&H anecdotes:

I recently bought a grip for my camera and it didn't function. I returned the grip to B&H and they sent me a second grip. That didn't function either, so I realized the problem was with my camera, not the grip. I didn't know if I wanted to keep the grip until I would hear from Nikon about the cost of repairing the camera. Nikon had a huge backlog at the time, so B&H gave me written authorization that extended the period by about a month or two during which I could return it. I ended up keeping the grip.

On a separate occasion, I contacted the call center to learn if there was any equipment that would make it possible for me to safely suspend my camera from a boom. Considering that the camera is primarily for shooting stills, I contacted that department. The person explained that he was sure the people in the video department would be able to figure out something for me, as they more often deal with that situation. The person he transferred me to explained that a combination of three small items that were not prepackaged as a kit would make it possible but that I would need to be patient on the telephone so he could take the time to figure them out. Just as we were about to place the order, he realized that he had accidentally selected one item -- an adapter that cost less than $5 -- that was incompatible with the other two items. He did some more research and found the right item. I was not the least bit surprised to learn when everything arrived that this jury-rigged combination did exactly what I wanted it to do.

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Originally Posted by CP140

As an aside to this, when I visited the B&H store a couple of years ago the gentleman behind the counter was more than willing to let me play with the lenses, cameras, flashes and shoot the breeze with me. We had a nice long chat about in body vs. lens based image stabilization. If nothing else, B&H appear to have hired good people who are willing to spend some time with the average guy with a couple hundred dollars in his pocket.

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Thank you. Lovely to read this.

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I'm going back to NY this fall... B&H is on my list of places to visit... and I already have a list of things I want to buy.

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Please see our autumn holiday schedule at http://bhpho.to/TKkess -- autumn is rife with Jewish holidays.

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Henry Posner
B&H Photo-Video

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Originally Posted by Donald

Henry

Pleasure to have you here and I hope you will dip your toe into CiC on a regular basis and contribute to the discussion and debates that take place. I hope you find that CiC is that bit different in terms of its focus on learning on constructively supporting others in the development of knowledge and skills

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Thank you. That's very kind. I'll get here as often as I can and certainly invite anyone to email me - henryp@bhphoto.com - if there's a thread I should be involved in but have overlooked.

An aside -- this forum works for me with Internet Explorer but not at all with Firefox. Is this a site issue or on my end?

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Henry Posner
B&H Photo-Video

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Originally Posted by henryp

Thank you. That's very kind. I'll get here as often as I can and certainly invite anyone to email me - henryp@bhphoto.com - if there's a thread I should be involved in but have overlooked.

An aside -- this forum works for me with Internet Explorer but not at all with Firefox. Is this a site issue or on my end?

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Henry Posner
B&H Photo-Video

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A good number of our members appear to be accessing the site with Firefox. When you say it doesn't work at all, what exactly is happening? Any details will help us get to the bottom of it...

I've used B&H for ten years and have been completely satisfied with their service and shipping. As a member of NAPP (National Association of Photoshop Professionals) I get free shipping. B&H is my number one source for my gear. I have purchased from Adorama when B&H did not have the item or was sold out and I couldn't wait. Both are very good. We are lucky to have such reputable and knowledgeable suppliers only a few keyboard clicks away.

Paul S

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Originally Posted by RustBeltRaw

Most of my lenses are from the B&H used department. They're very good, and extremely discriminating when assigning used equipment ratings. Anything 8 or above is essentially brand-new (or better, since refurbs are individually tested at the factory).

This is unrelated to their excellent reliability, but I really like how B&H closes their site for Jewish holidays. Adds a very human element to their website. :)

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This is a most impressive part of B&H. To be willing to honor their Holy Days as they do is really something, especially given the amount of foot traffic they probably miss being closed on Saturday. I have called and congratulated them several time for their adherence to their religious beliefs.

Plus, as everyone has said, they are terrific businessmen and women.

Zen:)

I purchased the Canon EF 70-200 F4L a couple of weeks ago from B and H Photo.

It was cheaper than buying from a local retailer by a very good margin. I did get picked up at customs and had to pay for duty but it still came out cheaper than a local retailer. It was delivered to New Zealand in 6 days.

I was very happy and impressed with the service.

I have had good luck buying from them and will continue to buy from them. Same with Adorama.

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Originally Posted by henryp

Thank you. Lovely to read this.

Please see our autumn holiday schedule at http://bhpho.to/TKkess -- autumn is rife with Jewish holidays.

--
Henry Posner
B&H Photo-Video

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Thanks Henry... we had already massaged our travel dates to ensure maximum B&H open time during our visit.. ;)

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Originally Posted by McQ

A good number of our members appear to be accessing the site with Firefox. When you say it doesn't work at all, what exactly is happening? Any details will help us get to the bottom of it...

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Thanks for your speedy reply. Whatever the problem was (and it could have been my IT people getting daffy) I'm here via Firefox now.

Although I am not a religious guy myself, I certainly respect that there are certain business persons that place their convictions ahead of their wallets...

BTW: The B&H catalog is a wish book beyond any wish book I have ever seen!

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Originally Posted by rpcrowe

Although I am not a religious guy myself, I certainly respect that there are certain business persons that place their convictions ahead of their wallets...

BTW: The B&H catalog is a wish book beyond any wish book I have ever seen!

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Yep... my copy has a place of honour on the desk and is very dog eared.... now if only I could win the lottery....

I have used B & H for many years--and I love that store! They have always come through for me. Also they have really great tutorials on You Tube- just go to the B&H channel--mary

B and H are aswesome and I have used them quite a bit.
I also use Hunts Photo and Video and have had excellent service and pricing.