New filters in PS CC...

[The Blue Boy]

Hello everyone,

Quick question; I've recently updated PS CC to it's latest version and the new filters which I'd like to have a quick play about with are greyed out from the menu.

Now, is anybody else having this problem or am I just being a bit thick?

Thanks in advance...

[Kodiak]

•
Hi Mark,

With CC, a new app folders were created and possibly your plugins were not
migrated to the CC apps folder. Since many of the CC apps have not had major
updates, your plugins should still be working if you target them using the plugins
manager from within, in this case, PS CC.

[The Blue Boy]

Hi Kodiak,

No problems with any plug-ins. Just the new Flame generator filter.

[The Blue Boy]

Thank you for contacting Adobe.
A representative will be with you shortly.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
You are now chatting with Rohit Pandita.
Rohit Pandita: Hello. Welcome to Adobe Technical Support.
Mark Fleming: Hi Rohit
Rohit Pandita: hi
Mark Fleming: Have you read my original message?
Rohit Pandita: yes i have
Mark Fleming: Cool. I'm running Windows 7 Home Premium. 8gb ram. If that's any help
Rohit Pandita: They should not be grayed out
Rohit Pandita: do one thing
Mark Fleming: Agreed. I'm wondering if I need to re-install.
Rohit Pandita: Do one thing
Rohit Pandita: Close Phototshop and relaunch it
Mark Fleming: Done that a number of times...
Rohit Pandita: Then open a new custom document
Mark Fleming: And that...
Rohit Pandita: and then check if they are present or not
Mark Fleming: Nope. No joy with that either...
Rohit Pandita: Allright
Rohit Pandita: Close Photoshop
Rohit Pandita: Hold down Shift key while launching Photoshop
Rohit Pandita: and click Yes
Mark Fleming: Ok
Mark Fleming: Good idea that but still grayed out...
Rohit Pandita: ok
Rohit Pandita: allright then i believe it has not been installed correctly
Rohit Pandita: so let's start with that
Mark Fleming: Ok
Rohit Pandita: OPen Creative Cloud
Mark Fleming: Yep...
Rohit Pandita: Scroll down and look for FIND NEW APPS All apps
Rohit Pandita: click on All apps- and click previous versions
Mark Fleming: It's not giving me the "previous versions" option
Mark Fleming: Shall I just re-install it?
Rohit Pandita: yes
Mark Fleming: Ok. Thanks for your help,

*Chuckles*

Luckily this is really easy to do now through the Cloud desktop.

[The Blue Boy]

Still hasn't worked. Will re-install again in a few days...

[munkey]

This is a longshot, but I had the same problem until I read that most of the filters won't operate on 16-bit-per-channel images. Have you tried looking to make sure (Image->Mode->8 bits per channel) is checked?

[FootLoose]

Mark,
the Flame filter caused me a problem too - because I didn't realise what the alert box was telling me. That is, you first have to draw a 'path' on the picture with the pen tool, and then select that path with the 'path selection' tool (little arrow icon), and then go to the flame filter. (Sorry, if you that is what you have been doing...) It works in 16 bit ok.

My only problem with CC2014 is that that I cannot access the 'Filter Gallery' under the Filter menu anymore. It still works fine in CC - not that I have ever used anything in there - but CC2014 says it cannot allocate any more virtual tiles, so I assume it is a memory problem. I tried increasing the number of cache levels, and the amount of ram, but to no avail. Still, there is nothing in there that I want to use, so I am not bothered about it.