Adobe PS CC Creative Cloud Availability Help

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Originally Posted by Stagecoach

I understand what you are saying Mike but in reality what did those two guys have to apologize for?

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The time and trouble you went through that, between Adobe and its partners, didn't figure out in advance.

Did they thank you for your business?

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Originally Posted by Mike Buckley

Did they thank you for your business?

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Yes he did Mike, following confirmation that the credit card had gone through ok and that I would shortly be receiving an email to confirm the order details.

One other thing I found impressive that I had never come across before was that at the bottom of the 'Chat' dialogue box during my first encounter with an Adobe assister there was an option box that I could tick to have a copy of the 'Chat' sent to me by email. Useful as it had the tel No's on it.

It's good to know you were thanked. That was certainly the least you deserved.

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Originally Posted by loosecanon

I think adobe have some problems

Last week I spent over 2 hours with technicions in India trying to resolve an updating issue. (Rather heated as I refused to let them access and control of my computer).
Kept getting same problem, essentially a very slow download and then cut off.
When I tried 2 days later, downloaded much quicker, and no problems - so the problem seems to be at Adobe's end.
They blamed me and my firewall - and wanted me to delete files and remove firewall - which 2 days later I diodn't need to do.

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Glad to hear Grahame's issue is resolved.

As an aside, why technicians from India if you were in U.K? or unless you were travelling. I have downloaded and installed PSCC and updated twice already with no issues or hang-ups. I even bought the LR5 and installed before the PS. Just curious in case I face this issue.