Epson Printing problems

[Rob Bristow]

Hello all.

I have windows 7 64bit - printer Epson Stylus Pro 3800.

Recently totally out of the blue my ink levels disappear (greyed out) ? despite fixing this temporarily on a couple of occasions it always reverts back into broken mode - spoken with Epson they have tried to assist but nothing works.

The story continues - my computer dies also it is returned totally wiped with all my photos gone - thinking this might resolve the problem with a clean slate - no. There seems to be no communication between computer and printer pretty sure there must be a quick fix and I do not give up easily but this has me scratching one head a lot.

Pretty sure I have the latest drivers from the UK Epson site but nothing. Any ideas - this cannot be just me.

[Shadowman]

There comes a time when you just have to let the manufacturer get there hands on the equipment.

[Manfred M]

The first thing I would try is a new USB cable to connect the printer to the computer. If it is a communication issue, this is the easiest thing to test. That being said, given the other issues you are having with both pieces of equipments suggest something more serious is wrong. I assume you've done a "cold" restart on the printer (shut it down, unplug it for a minute and then power it up again).

I'd pack it up and ship it back to Epson for repair.

[Rob Bristow]

Thanks for the replies off to Epson time