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24th February 2017, 11:40 PM
#1
Adobe Master Collection installation grief: Fix coming
I work in higher ed IT and got bitten hard by the “Installation failed” bug while trying to install the CC 2017 Master Collection in a lab setting earlier this week.
Oddly, the very same installer (enterprise build) worked the week before. A fresh and updated rebuild did not help.
At any rate, we corresponded with Adobe and they have been deluged with complaints. They identified 2 of the apps that were causing the issue (Scout and one other odd thing I don’t recall ever hearing about before).
A fix is expected Monday (2/27).
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26th February 2017, 12:44 AM
#2
Re: Adobe Master Collection installation grief: Fix coming
When I have had difficulty, I call them and tell them to "fix it" themselves after giving
them access to my computer.
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26th February 2017, 01:13 AM
#3
Re: Adobe Master Collection installation grief: Fix coming
Hmm, scary! Usually it's something they have to recode and re-release. Even if not, they're not going to do it for me 200+ times (nor would I wait for them to do so)... It should just work properly.
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