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Thread: Adobe Master Collection installation grief: Fix coming

  1. #1
    plugsnpixels's Avatar
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    Mike

    Adobe Master Collection installation grief: Fix coming

    I work in higher ed IT and got bitten hard by the “Installation failed” bug while trying to install the CC 2017 Master Collection in a lab setting earlier this week.

    Oddly, the very same installer (enterprise build) worked the week before. A fresh and updated rebuild did not help.

    At any rate, we corresponded with Adobe and they have been deluged with complaints. They identified 2 of the apps that were causing the issue (Scout and one other odd thing I don’t recall ever hearing about before).

    A fix is expected Monday (2/27).

  2. #2

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    wm c boyer

    Re: Adobe Master Collection installation grief: Fix coming

    When I have had difficulty, I call them and tell them to "fix it" themselves after giving
    them access to my computer.

  3. #3
    plugsnpixels's Avatar
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    Mike

    Re: Adobe Master Collection installation grief: Fix coming

    Hmm, scary! Usually it's something they have to recode and re-release. Even if not, they're not going to do it for me 200+ times (nor would I wait for them to do so)... It should just work properly.

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