DxO out of receivership

[davidedric]

Picked this up on Lula

http://forum.luminous-landscape.com/...h=181492;image

Just realised this isn't legible, here's a link to the thread

http://forum.luminous-landscape.com/...topic=124441.0

Dave

[John 2]

I've been in conversation with them for about a month over problems with the new Nik software which on my machine at least, doesn't always load properly. (The filters not the tools.) They are working on it as a known problem with W10 and satisfyingly come back to me from time to time asking me to continue to be patient until they produce a permanent fix (there are stop gap fixes) so at least, they don't seem to have forgotten me. Interestingly though, the headers to their e-Mails are in Japanese (maybe Chinese) script. I had always thought them to be a US or European outfit.

[dje]

I've been in conversation with them for about a month over problems with the new Nik software which on my machine at least, doesn't always load properly. (The filters not the tools.) They are working on it as a known problem with W10 and satisfyingly come back to me from time to time asking me to continue to be patient until they produce a permanent fix (there are stop gap fixes) so at least, they don't seem to have forgotten me. Interestingly though, the headers to their e-Mails are in Japanese (maybe Chinese) script. I had always thought them to be a US or European outfit.

John I think DXO is a French company but they may be out-sourcing some of this software work. It's great to see communication with customers like this.

Dave

[John 2]

This is their latest:

リクエスト番号151742: このリクエストに関するサポートのサービスをどう評価しますか？
Jul 31, 2018 4:01 AM
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DxO Support <support@dxolabs.zendesk.com>
To: John Crashley <john.crashley@mailfence.com>

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Seth (Support & Assistance)
7月27日 午後03:13 CEST
Hello John,

Your original ticket, 148016, is still in an open status with the development team. As noted in our July 13 reply, the developers are working as quickly as possible to find a solution, but as this is a very complicated issue. The development team does not yet know when it will be resolved. They are continuing their efforts to determine the root cause of the problem so that an effective solution can be developed and tested.

We appreciate your patience and understanding as the developers work to resolve this issue for you. At this time, there is no additional information available. You will be contacted once there is more information available regarding when a fix will be ready.