Hi, Many times you read here and other forums complaints about this or that so for a change would like to give a heads up and 5 stars to Topaz Labs. I purchased the new Adjust AI before receiving the email to say I was entitled to the upgrade for free, after emailing Topaz to advise of my mistake they refuded within 12 hours. Thankyou Topaz. Russ.
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Thread: Topaz Customer Service *****
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21st June 2019, 05:40 AM #1
- Join Date
- Oct 2010
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- Cumbria
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- Real Name
- Russell
Topaz Customer Service *****
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21st June 2019, 12:26 PM #2
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- Aug 2008
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- Ariege, France
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- 558
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- Paul
Re: Topaz Customer Service *****
It's good to hear of excellent customer service and rather rare nowadays. I don't use Topaz but in a similar vein I find that Fotospeed UK (ink, paper, printers) are also at the top of their game regarding customer service.
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21st June 2019, 01:00 PM #3Moderator
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- Mar 2012
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- Ottawa, Canada
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- Manfred Mueller
Re: Topaz Customer Service *****
Russell - you are lucky as I had the opposite experience with Topaz Labs Studio. I had problems with it and contacted the company a number of times and was promised a full refund of the purchase price. That never happened and I gave up bothering them after they stopped responding.
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