Hi, Many times you read here and other forums complaints about this or that so for a change would like to give a heads up and 5 stars to Topaz Labs. I purchased the new Adjust AI before receiving the email to say I was entitled to the upgrade for free, after emailing Topaz to advise of my mistake they refuded within 12 hours. Thankyou Topaz. Russ.
Helpful Posts: 0
Results 1 to 3 of 3
Thread: Topaz Customer Service *****
-
21st June 2019, 05:40 AM #1
- Join Date
- Oct 2010
- Location
- Cumbria
- Posts
- 776
- Real Name
- Russell
Topaz Customer Service *****
-
21st June 2019, 12:26 PM #2
- Join Date
- Aug 2008
- Location
- Ariege, France
- Posts
- 558
- Real Name
- Paul
Re: Topaz Customer Service *****
It's good to hear of excellent customer service and rather rare nowadays. I don't use Topaz but in a similar vein I find that Fotospeed UK (ink, paper, printers) are also at the top of their game regarding customer service.
-
21st June 2019, 01:00 PM #3Moderator
- Join Date
- Mar 2012
- Location
- Ottawa, Canada
- Posts
- 22,202
- Real Name
- Manfred Mueller
Re: Topaz Customer Service *****
Russell - you are lucky as I had the opposite experience with Topaz Labs Studio. I had problems with it and contacted the company a number of times and was promised a full refund of the purchase price. That never happened and I gave up bothering them after they stopped responding.
Reply With Quote
