Placed my order on 1/25/09. Gave myself 11 days to get it as I was going an a trip, and needed it before I left. Checked online to see if shipped on 1/29/09. Said I didn't have a valid order number. So I called to find out if it had shipped. He said he'd have to check and call me back. He did not call me back. Sent two emails, no response. Called again on Sunday, 8 days after ordering, then called again on Monday.IT TOOK 5 DAYS TO FIND OUT IF IT HAD EVEN SHIPPED! and, of course, it hadn't. Promised me an upgrade for 2 day delivery to receive by 2/5. Checked UPS tracking, and delivery scheduled for 2/6! I'll be gone by then, and the lens will sit on my front porch until I return. I will have to buy from a brick and mortar, and after reading these reviews, which I should have done BEFORE ordering, I will likely have a hard time getting my $$ back! Run! Don't walk away from these guys!